freerider™

if you cant' find a solution using our help centre or live chat, feel free to contact us via this form

Mountain Buggy New Zealand

riders

How do I track my order?

How do I cancel my order?

My order was marked delivered but it’s not here.

Can I edit or add anything to my order?

What do I do if I receive the wrong item in my order?

What’s your return policy?

When will I get my refund?

How do I make a return?

What do I do if my item(s) arrives damaged?

What is your cancellation policy?

What if my package gets lost or arrives damaged?

I'm having trouble logging in

My Order

Can the urban jungle buggy be used for jogging as well?

How do I stop my harness straps loosening on my Mountain Buggy?

My Mountain Buggy hand brake isn't working as expected

urban jungle™

How do I travel on a plane with a buggy?

how do I rethread the recline strap on my nano travel stroller?

how do i replace the parcel tray on my Mountain Buggy nano?

the wheels on my nano™ don't seem to touch the ground evenly

My nano or nano duo brake is not working as expected

When I carry my nano the sunhood falls down?

Which airlines will accept the Mountain Buggy nano as carry on luggage?

nano™

how do I reattach the seat fabrics on my duet?

my duet or terrain foot brake is not engaging or disengaging

How to replace the red brake cover on duet, terrain or MB mini buggies

One of my duet front wheels isn't touching the ground

When do I need the left clip for the duet?

duet™

How do I replace the fabric seats on my nano duo?

nano duo™

How do I adjust the tracking device on my terrain buggy?

The front wheel on my terrain seems to wobble or doesn't turn as expected

I'm experiencing some noises from my terrain or duet brake

My terrain or duet handbrake isn't working as expected

The handbrake on my terrain or duet does not stop the buggy?

My terrain or duet hand brake is not fully returning to its original position

I want to repair or replace my duet or terrain handlebar

terrain™

General tyre and tube maintenance

How can I balance the tyre tread on the rim?

tyres & tubes

buggies

What is the suggested lifespan of Mountain Buggy car seats?

I want to adjust my infant car seat to correctly fit my growing child

My infant car seat harness is only tightening on one side

protect™

The harness adjuster on my safe rotate is slipping

safe rotate™

car seats

pod™

juno™

How do I repair a puncture?

Can I replace the handle foam/rubber on my buggy?

How do I clean my buggy?

A nut or bolt has been misplaced from my buggy

The front wheel on my buggy seems a bit stiff or doesn't turn smoothly

Where can I get my older model buggy fixed or obtain parts?

the rear wheel on my Mountain Buggy isn't staying connected to the buggy

My buggy frame seems to have movement at the hinge while walking

maintenance

Can I use my carrycot for overnight sleeps?

Can I use the new carrycot plus with the older duet buggies?

Can I use my carrycot plus be used for overnight sleep in Europe or the UK?

How do I attach the carrycot plus to my buggy?

carrycot plus™

What does the UV rating mean on sun mesh cover products?

Accessories

How do I replace the grip tape on my freerider?

Where can I find the serial number on my freerider?

register your products

shopping with us

How will I know if my order is confirmed?

Can I cancel or change my order even after it has been confirmed?

My order hasn't arrived or has arrived but not as expected. Who should I contact?

Can I backorder a product that's not in stock?

Company registration number?

Your site seems to be displaying incorrect information?

gift cards

Payment Options

afterpay

Domestic New Zealand

Can my order be delivered to a PO Box?

How long will my product be covered under warranty and what would I do if I have a problem with my product?