Support Setup

register your products

All Mountain Buggy products come with a standard 12-month warranty against manufacturing defects. The full warranty policy can be found here. There are benefits to registering your products with Mountain Buggy:

shopping with us

A list of frequently asked questions with appropriate answers.

How will I know if my order is confirmed?

Once your payment is fully processed via your chosen payment method, you'll receive an order confirmation email. Please allow a few hours for this to happen as different payment methods may take a little longer than expected at times.

Can I cancel or change my order even after it has been confirmed?

No, we can't stop it. Once your order is processed it's on its way!

My order hasn't arrived or has arrived but not as expected. Who should I contact?

If your order has not arrived within your expected timeframe, but you have received a shipping confirmation email, please contact the courier partner identified on your shipping confirmation email. Once we hand your parcel to them, they are contracte

Can I backorder a product that's not in stock?

We don't offer the ability to order an item that isn't in stock. You can register your interest by clicking the Notify Me button on any product page if displayed, and you'll get an email as soon as the item is back in stock.

Company registration number?

The selling entity for the Mountain Buggy webshop is Phil & Teds Most Excellent Buggy Company, New Zealand. The registration number is NZBN: 9429038641503.Our registration number for the European market is Europe BV: 819731614.

Your site seems to be displaying incorrect information?

Though we try to keep our content the same across all media, information may differ for you.We welcome your feedback to correct any issues but hold no legal responsibly for incorrect content display.

gift cards

A Mountain Buggy gift card is the perfect gift solution. A pre-loaded gift card in your local currency to the value of 25, 50, or 100 that can be used to purchase anything on our web store. A Mountain Buggy gift card can only be used on the store pur

Payment Options

We make it easy for you to live life without limit™ with a number of convenient payment options, including major credit cards and your chosen mobile phone payment provider. Short term interest free finance or 'Buy Now, Pay Later' is available from af

afterpay

Afterpay allows you to purchase from nz.mountainbuggy.com online store and pay later in 4 easy interest-free instalments. To pay with Afterpay:. No, there is no interest payable by you. Yes, there is a maximum order of $2000 NZD when using Afterpay o

shipping NZ

All delivery time frames are an estimate only, we cannot guarantee delivery within this time frame due to unforeseen circumstances. Estimated delivery times from when you place your order are as follows:. Please note that we do not ship to PO boxes.

Can my order be delivered to a PO Box?

Please note that we do not ship to PO boxes.

How long will my product be covered under warranty and what would I do if I have a problem with my product?

For products purchased after 1 March 2025, your product will be covered for manufacturing faults for up to three years from date of purchase. Our full warranty policy can be found here. For products purchased prior to 1 March 2025, your warranty will

warranty policy

All of our products are warranted for 12 months from date of purchase against defects in material and workmanship. If we agree that the product has such a defect, we will repair or replace it (at our sole discretion) free of charge for you. A repair

certifications

Safety standards are taken seriously at mountain buggy™ so you can live life without limit. Your baby's safety is our top priority, we rigorously test all our buggies and accessories to exceed some of the toughest global safety standards. Our carryco

how we test our products

The design and technology of our buggies has evolved over the years, and our desire to produce premium products has led to high quality material selection, innovative engineering processes and a vigorous testing programme that includes exceeding all

patents

This page is intended to serve notice under 35 U.S.C section 287 (a). Other patents pending

global contacts

Thanks for visiting mountainbuggy.com. For any questions on product availability or product compatibility, please contact your nearest stockist. For all other questions please click on the links below for assistance from your local Distributor or Sal

privacy policy

Updated April 29th, 2022. We collect personal information about you in various ways, such as when you create an account or online profile, use the interactive areas and features on our websites, make a purchase, participate in our contests or surveys

Terms and Conditions NZ

Buy haven™ or safe rotate™ i-size car seats and get a gift card to be redeemed on nz.mountainbugy.com on a future purchase. Promotion Terms & Conditions. Mountain Buggy Promotional Offer